How to Manage Seating Area Bars AW

How to Manage Seating Area Bars AW, How to

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//-->How to…What you need to know•They must always be welcoming, spacious, and user friendlyManage the Seating Area•Seating areas create a big impression to customers – they should be friendly and relaxing•Seating areas provide chances to‘go the extra mile’,give a memorable experience and even upsell•Clean seating areas let customers know how well we follow Health & Safety and Food safety standards•90% of all tables must be clear and clean and ready to use•Make sure all the tables and floors are cleaned regularly, including table basesHow we do it…Customer enters -Greet and assist those withbags/children/wheelchairsCarry trays/purchasesto tablesWhere possible check -visit table and make surethe customer is enjoyingtheir food and drinkMake sureeach table has the correctnumber of chairs and thatthey are in the correctplace to make it easy towalk through the unit.Check that the tables arestable and do not wobbleReplace table promotionsand condiment(if available)Where possible -when the customer isfinished visit the table andask if you can clear it.Customer leavesApproach the table -Have a clean cloth & spray bottle with you.Clear debris from floor, i.e napkins, disposables etc.Place tray on table and clear table contents on to tray.Wipe table with cloth on to hand or tray,NOT THE FLOOR.Once clear of debris, spray table and wipe.Make sure you wipe the table fully including the edges, if 2 tables aretogether, separate the tables and wipe debris collection from the middle.Clean splashes, stains etc. from the table talker, salt & pepper.Return any other condiments to the condiment station, clean if needed.Reposition salt/pepper/table talker in middle of table.Remove any debris from chairs & reposition correctly around the tableCheck for gum under table top, remove if necessary.March 2009March 2009Team MembersTeam MembersHow to…You are responsible for…• Checking customer areas regularly• Making sure customers are happy• Replacing any damagedpromotional material• Keeping 90% of tables clear and clean• Checking for broken tables and chairs• Checking under chairs and tables for gum• Using the correct chemicals to cleanthe area• Keeping the floor clear and cleanManage the Seating AreaYour challenge…• Be responsible for one shift for keepingyour seating area to the standards listedin this card• Check for and remove gum foundon the bottom of tables and chairs• Provide the next 5 customers with amemorable seating area experience –remember the seating area cycle!March 2009Team Members [ Pobierz całość w formacie PDF ]